Case Studies

Challenge

Residents and directors at a multi-unit residential block were dissatisfied with their existing managing agent due to poor communication, lack of transparency and slow response times.

Our Approach

BPA managed the full transition process, ensuring a smooth and well-structured handover:

• Coordination of management transfer
• Review of existing contracts and suppliers
• Clear communication with residents throughout
• Immediate improvements to reporting and responsiveness
• Introduction of a dedicated management contact

Outcome

The development experienced an immediate improvement in communication and service levels. Residents now receive clear updates, maintenance issues are addressed promptly, and directors have greater visibility over finances and decision-making.

Challenge

A residential development had recently taken control through a Right to Manage (RTM) company but lacked the experience and support needed to manage the building effectively. Directors were struggling with compliance, contractor management and financial oversight.

Our Approach

BPA worked closely with the RTM directors to provide structured, professional management support, including:

• Day-to-day property management
• Contractor sourcing and supervision
• Service charge budgeting and financial reporting
• Guidance on statutory compliance requirements
• Ongoing support for RTM directors

Outcome

The development quickly moved to a more stable and organised management structure. Directors gained confidence in their responsibilities, residents experienced improved communication, and the building is now managed in a compliant and efficient manner.

Challenge

A residential development faced concerns around fire safety compliance and lacked clear processes for managing statutory requirements.

Our Approach

BPA carried out a full compliance review and implemented improved safety and management procedures:

• Fire safety and compliance review
• Implementation of structured compliance processes
• Coordination with specialist contractors
• Improved documentation and reporting
• Ongoing compliance monitoring

Outcome

The development now operates with clear compliance procedures in place, reducing risk and ensuring all statutory requirements are being met. Residents and directors have greater confidence in the safety and management of the building.